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Help

Everything around orders, quotations, payments, pricing, cancellations.

Orders & enquiries

Get help on samples, as well as our various design services.

Samples & services

Questions about shipping, customs or taxes? Look no further.

Shipping & customs

Everything about the various materials we use and products we make.

Packaging types & materials

Everything related to packaging design, finishes, and the printers we work with.

Design, finishes and printers

Everything related to sustainability and eco-friendly packaging.

It depends! Mailer boxes and folding carton boxes start with an MOQ of 30 units for standard sizes and 100 units for custom sizes, while other packaging types start with an MOQ of 300+ units.

What is your minimum order quantity (MOQ)?

Visit our Shop to <a href="/shop/">get an instant quote</a> or <a href="/packmojo-guru/">submit an enquiry here</a> to get a custom quote. Once payment is made and your artwork is approved, we'll start production. If you need a dieline template or sample before production, learn more here.

PackMojo Order Process

What is the PackMojo process, step by step?

For mailer boxes and folding carton boxes, place your order with our <a href="/shop/quote">Online Quotation Tool</a>. For all other packaging types, <a href="/packmojo-guru/">submit an enquiry here</a> first. We'll then get back to you with a quote, and once you're ready to order, we'll send over an invoice for payment.

How do I place an order?

Production typically takes 12-14 days for mailer boxes and folding carton boxes, 14-20 days for rigid boxes and other packaging types. Larger volume orders may take longer, but get in touch with us first! Shipping time is dependent on the shipping method you choose, which can take anywhere from 4-7 days or 14-47 days.

Lead Time

What is your lead time?

Unfortunately we don't, but we do offer expedited shipping methods.

Do you provide expedited production?

We do not provide digital print proofs unless specifically requested by you. If you're looking for samples, here are the different types of samples that we can provide.

Sampling options

Do you provide samples or digital proofs before starting production?

Get instant quotes for mailer boxes and folding carton boxes with our <a href="/shop/quote">Online Quotation Tool</a>. For all multiple packaging types or wholesale orders, <a href="/packmojo-guru/">please submit an enquiry here</a>.

How do I get a custom packaging quote?

All quotations are valid for 14 days from the date we email it to you.

How long are custom quotations valid for?

We certainly do! <a href="/packmojo-guru/">Submit an enquiry here</a> and we'll get back to you with a quote.

Do you provide wholesale pricing for bulk orders?

Yes it does. Depending on the packaging type, this can cost 25-50% more. If budget is a concern, stick with either unprinted boxes or print just on one side of your packaging.

Does it cost more to print on the inside of the box?

We accept payment by credit card, debit card, or bank/wire transfer. For bank transfers, you must cover all bank charges from the transfer, which can include your bank's processing fees and international bank transfer costs. Failure to make payment in full can cause production to be delayed. Please also be sure to email us a payment confirmation slip/screenshot when the transfer has been made.

What payment methods do you accept?

Payment can be made anytime, but please note that we only start production once payment has been received.

What are the payment terms?

What currencies do you accept?

Unfortunately not - we only start production once payment has been received.

Can I pay for my order upon receipt of goods?

For all issues and complaints, please email <a href="mailto:support@packmojo.com">support@packmojo.com</a>. Please describe your complaints in detail, and if relevant, attach any photos/videos you may have so that we can investigate. We'll get back to you as soon as we can!

How do I file a complaint?

Please see <a href="/terms/">section 7 in our terms and conditions</a>.

What is your cancellation and return policy?

Yes! We have different sampling options for different purposes. Sampling options include a sample kit, unprinted structural samples, printed Simplified Samples, or pre-production samples.

Do you provide samples?

Absolutely! Check out our <a href="/packaging-design-services/artwork-design/">artwork design services here</a>.

Can you help design my artwork for me?

Describe the design you have in mind, send us any links for inspiration, and share any image assets/logos you'd like us to include on your design. Fill in the form on the <a href="/packaging-design-services/artwork-design/">artwork design page</a> to get started!

What's required to get started with artwork design?

US$99 for 1 packaging design on 1 dieline template.

How much does artwork design cost?

How long does the dieline design process take?

Revisions will be counted as a new dieline design service.

Do you provide revisions of the dieline?

US$15 for mailer boxes, non-corrugated folding carton boxes, and sleeves. US$25 for corrugated folding carton boxes and tray and sleeve boxes. For other packaging types such as <a href="/custom-packaging/rigid-boxes/">rigid boxes</a>, <a href="/custom-packaging/display-boxes/">display boxes</a>, or <a href="/custom-packaging/custom-box-inserts/">custom box inserts</a>, dielines are included as part of our structural design or sampling services.

How much does dieline design cost?

Our packaging is produced in China. PackMojo is based in Hong Kong and works with a network of vetted suppliers in China to manage production and delivery to the rest of the world.

Where do you ship from?

This would depend on which country we are shipping to. We can ship your packaging by air, ocean, train, or truck. Visit our <a href="/shop/quote/">Online Quotation Tool</a> to see the different shipping methods available.

What shipping options do you have available?

This depends on which shipping method you choose! Here are some options for reference:
<ul>
<li>FedEx IP: 4-7 business days</li>
<li>Air freight: 13-21 days</li>
<li>Ocean freight: 27-44 days</li>
</ul>
Please note that the shipping times above are estimates and may differ from the actual delivery time.

How long does shipping take?

Yes, we can ship via FedEx International Priority (FedEx IP), which normally takes 4-7 business days.

Do you provide expedited shipping?

What countries do you ship to?

This is based on the total weight or total CBM of your order. This is a function of the number of shipping cartons, the dimensions of each shipping carton, and the weight per carton. We ship all orders from China, so the final cost of shipping will be dependent on which country we ship to.

How do you determine the cost of shipping?

CBM stands for cubic meters and is calculated by multiplying the length, width, and height together. CBM tells you how much space your shipment takes up and is therefore used to determine the price of shipping.

Glossary: CBM

What is CBM?

The volumetric weight (or dimensional weight) is a calculation that shows how much space a shipment occupies. The volumetric weight is calculated and compared with the actual weight, and the higher of the two weights is used to calculate the total shipping cost.

What is volumetric weight?

Courier shipping includes companies like FedEx, UPS, or DHL that handle small parcel shipments that are usually less than 70kg. Air freight, or air cargo, is a way of transporting goods by air, using both cargo and passenger airplanes, and is recommended for shipments weighing less than 150kg. Ocean freight is a way of transporting goods by ocean using shipping containers, and is best for shipments weighing more than 150kg.

What is the difference between courier and freight shipping?

Your packaging will be packed in individual shipping cartons and will be shipped to your specified address.

How will my packaging be shipped to me?

We can ship on pallet upon request. If you do require shipments on pallet, get in touch with us for a custom quote. Note that shipping by pallet will be more expensive than shipping individual cartons.

Do you ship on pallets?

You certainly can! Once we are close to the end of production, we'll provide you with the final shipment details (i.e. number of shipping cartons, dimensions per carton, weight per carton) and the pickup address.

Can I arrange for my own shipping?

We certainly can! Please note that while we can blind ship, we must state 'Made in China' on the shipping cartons for customs reasons in many countries. Other than this, there will be no mention of PackMojo at all to the end recipient. Get in touch with us if you'd like your order to be blind shipped.

Do you provide blind shipping services?

Absolutely! We recommend combining orders and shipping them together so that you save on shipping costs.

Can I combine my orders for shipping?

For most countries, we can provide tax and duties inclusive rates so that you don't need to worry about separately paying these charges! Nonetheless, here's a guide on how much you can expect to pay for customs and duties based on your country.

Customs

How much will I pay in customs?

Height of a mailer box greatly impacts the amount of materials required in production. The larger the height, the more material is required, and the more expensive it will be. Here's an illustration on why this is the case.

Mailer Box Prices: Height

How does height affect mailer box prices?

Flute, or corrugation, is used to strengthen or reinforce the cardboard that's used in your packaging. They typically look like wavy lines which when glued to a paperboard, forms the corrugated board. Fluting in packaging gives your packaging the rigidity and helps withstand any crushing.

Glossary: Flute

What is flute in packaging?

We'd suggest using a tool such as Adobe Illustrator to add your artwork to a dieline. Please be sure to follow our <a href="/dieline-design-tips/">dieline design best practices</a> and reference this <a href="https://packmojo.com/assets/docs/mailer-box-orientation-packmojo.pdf">mailer box orientation guide</a>.

How do I design on a mailer box dieline?

Yes we do! Simply <a href="/packmojo-guru/">submit your enquiry here</a> for corrugated folding carton boxes and we'll get back to you soon.

Do you provide corrugated folding carton boxes?

A thick paperboard is properly sized, then folded up and secured to form the base shape of the box. Artwork is printed on a separate, thinner piece of paper, which is then wrapped and laminated over the paperboard.

Rigid Box Anatomy

How are rigid boxes made?

On top of the standard length, width, and height, let us know the visible neck height when the box is closed.

Shoulder and Neck Rigid Box Dimensions

What dimensions should I provide for shoulder and neck rigid boxes?

We can provide paper, cardboard, or foam based inserts. This depends on what you're looking for and the type of product(s) you will need an insert for.

What type of inserts do you provide?

Yes we can! Submit your request for inserts <a href="/packmojo-guru/">here</a> and we'll get back to you on next steps.

Can you help design custom inserts for my products?

At the moment, PackMojo does not provide FSC materials for packaging. Please note that your company needs to be FSC certified to be able to label your packaging as FSC certified. This is part of the Chain of Custody requirements as set out by FSC. <a href="https://us.fsc.org/en-us/certification/chain-of-custody-certification">Learn more here</a>.

Do you provide FSC materials?

We're committed to sustainable practices and eco-friendly packaging. All of our materials are paper and cardboard based, and made from at least 50% post-consumer content. We use soy-based ink to print, and for every 200 boxes we produce, we plant 1 tree and gift it to you! <a href="/eco-friendly-packaging/">Learn more about our sustainability practices here</a>.

Is your packaging eco-friendly?

Post-consumer content or post-consumer recycled content is all the waste and materials left over once it's been used by the end consumer. These materials are taken from landfills and can be used in the production of other packaging.

What is post-consumer content?

Primary packaging is the packaging that comes into direct contact with your product (e.g. plastic bag for cereal) and secondary packaging is the outer packaging that stores your primary packaging (e.g. cereal box).

Glossary: Primary vs Secondary Packaging

What is primary packaging and secondary packaging?

A void filler is the additional material that that's used to fill the empty space inside your packaging. Void fillers help keep your product in place, prevent it from being shifted around during transit, and also protects your products from breaking.

Glossary: Void Fillers

What are void fillers?

All dimensions are written out as length x width x height (e.g. 14" x 11" x 4"). Here are some mockups for you to see which sides we refer to as length, width, and height.

Measuring dimensions

How do you measure box dimensions?

Please send us your artwork in a dieline file (PDF or AI format) that can be edited in Adobe Illustrator. Please keep the dieline as a separate layer in your AI file, and be sure to follow all of these <a href="/dieline-design-tips/">dieline design tips</a> to ensure your artwork file is production-ready.

What format should I provide my artwork to you in?

Colors tend to look duller when printed on kraft paper. When printing on kraft, we strongly suggest black or white ink to ensure it comes out nicely. Here are some examples of how other colors look when printed on kraft paper.

Printing on kraft

How do colors look when printed on kraft paper?

We support print in CMYK and Pantone colors. Please note that printing in Pantone comes at an additional cost. Learn more about what colors are supported for orders made online.

Print Colors

What colors can I print in?

A dieline is a 2D template of your packaging that shows where everything will be printed, folded, and cut.

Glossary: Packaging Dieline

What is a dieline?

We provide dieline templates for free once you place your order with us and payment has been made. Otherwise, you can <a href="/packaging-design-services/dieline-design/">request a dieline design here</a> for USD 15 (only for mailer boxes, folding carton boxes, tray and sleeve boxes and sleeves). This cost will be 100% refunded once you place an order with us.

Can you provide me with a dieline?

Foil stamping, also known as hot stamping, is a printing method that uses heat and pressure to add a layer of foil film to your material.

Glossary: Foil Stamping

What is foil stamping?

Embossing is the process of creating a raised image or design on paper. An embossed logo or text would be slightly raised off the paper, and is achieved by pushing a metal die into the substrate/paper from underneath.

What is embossing?

We use soy-based ink for all print!

What type of ink do you use?

RGB colors are made by mixing light beams of 3 colors, with computer screens displaying colors using RGB color values. CMYK (Cyan, Magenta, Yellow, Key) is a process color made by mixing inks during the print process. Four primary inks are mixed to form your desired shade, and these form the CMYK color system. Pantone is a spot color and these are premixed colors that have higher consistency and accuracy when printing.

Glossary: RGB, CMYK, PMS

What are the differences between RGB, CMYK and Pantone?

Bleeds are the areas of print that extend beyond the edge of the cut or fold lines of your packaging. Bleeds account for any slight movement in paper when it's being printed or cut, and therefore helps minimize the likelihood of having any unprinted edges.

Glossary: Bleeds

What are bleeds in printing?

The price of your packaging is dependent on how many sides you will be printing on - outside, inside, or both. Here's what this means for packaging such as mailer boxes, folding carton boxes, and rigid boxes.

Printing options

What is considered as printing on one or two sides of my packaging?

Our standard finish is a matte or glossy varnish for most packaging types, and a matte or glossy lamination for rigid boxes. Standard materials have been pre-selected for each packaging type. Find out more here!

Standard Materials & Finishes

What standard finishes and materials do you provide?

Aqueous varnish, also known as an aqueous coating, is a fast-drying, water based coating used to protect your printed materials.

Glossary: Varnish vs Lamination

What is aqueous varnish?

An aqueous varnish is a water-based coating added to your printed materials, and lamination is the process of adding a clear plastic film (e.g. polypropylene) to your printed materials. Learn more about the differences here.

What is the difference between varnish and lamination?

A matte finish gives your packaging a softer look with a smooth texture, while a glossy finish gives your packaging a shiny look.

Glossary: Matte vs Glossy Finish

What is the difference between a matte and glossy finish?

A soft touch finish is a finish added to your printed artwork that gives your packaging a velvety feel. It can be applied as a soft touch varnish or soft touch laminate. Soft touch finishes can be provided at an additional cost.

What is soft touch?

PackMojo uses a combination of digital printers and offset printers (lithographic printers) for most production orders. We can use flexographic printers upon request. Please get in touch with us first!

What type of printers do you use?

Offset printing, also known as lithography or lithographic printing, is a common printing technique in which the inked image is transferred from a plate to a rubber blanket, which is then rolled onto the substrate (paper). Offset printing is commonly used to print in bulk and yields the highest quality print in terms of color, sharpness, and crispness.

Glossary: Offset vs Flexo

What is offset printing?

Flexography, also called "Flexo", is a printing process that transfers ink from the plate directly to the substrate, which in this case is paper or other material you are using for your packaging. An easier way to think of it would be as if you're stamping something - the plate acts as the stamp. Flexo can support printing for large quantities and is much cheaper than offset printing since there is no need for an extra medium during the printing process. However, the print quality is lower than offset printing and you will have challenges producing detailed designs and multiple colors.

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What is your minimum order quantity (MOQ)?

What is the PackMojo process, step by step?

What is your lead time?

Do you provide samples?

How do you measure box dimensions?

What is your lead time for custom sleeves?

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How to Fold a Corrugated Mailer Box

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How to Fold a Snap Lock Bottom Folding Carton

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