Shipping & customs

Questions about shipping, customs or taxes? Look no further.


Where do you ship from?

Our packaging is produced in China. PackMojo is based in Hong Kong and works with a network of vetted suppliers in China to manage production and delivery to the rest of the world.

What shipping options do you have available?

This would depend on which country we are shipping to. We can ship your packaging by air, ocean, train, or truck. Visit our Online Quotation Tool to see the different shipping methods available.

How long does shipping take?

This depends on which shipping method you choose! Here are some options for reference:

  • FedEx IP: 4-7 business days
  • Air freight: 13-21 days
  • Ocean freight: 27-44 days

Please note that the shipping times above are estimates and may differ from the actual delivery time.

Do you provide expedited shipping?

Yes, we can ship via FedEx International Priority (FedEx IP), which normally takes 4-7 business days.

What countries do you ship to?

We ship globally šŸŒŽ

How do you determine the cost of shipping?

This is based on the total weight or total CBM of your order. This is a function of the number of shipping cartons, the dimensions of each shipping carton, and the weight per carton. We ship all orders from China, so the final cost of shipping will be dependent on which country we ship to.

What is CBM?

CBM stands for cubic meters and is calculated by multiplying the length, width, and height together. CBM tells you how much space your shipment takes up and is therefore used to determine the price of shipping.

What is volumetric weight?

The volumetric weight (or dimensional weight) is a calculation that shows how much space a shipment occupies. The volumetric weight is calculated and compared with the actual weight, and the higher of the two weights is used to calculate the total shipping cost.

What is the difference between courier and freight shipping?

Courier shipping includes companies like FedEx, UPS, or DHL that handle small parcel shipments that are usually less than 70kg. Air freight, or air cargo, is a way of transporting goods by air, using both cargo and passenger airplanes, and is recommended for shipments weighing less than 150kg. Ocean freight is a way of transporting goods by ocean using shipping containers, and is best for shipments weighing more than 150kg.

How will my packaging be shipped to me?

Your packaging will be packed in individual shipping cartons and will be shipped to your specified address.

Do you ship on pallets?

We can ship on pallet upon request. If you do require shipments on pallet, get in touch with us for a custom quote. Note that shipping by pallet will be more expensive than shipping individual cartons.

Can I arrange for my own shipping?

You certainly can! Once we are close to the end of production, we'll provide you with the final shipment details (i.e. number of shipping cartons, dimensions per carton, weight per carton) and the pickup address.

Do you provide blind shipping services?

We certainly can! Please note that while we can blind ship, we must state 'Made in China' on the shipping cartons for customs reasons in many countries. Other than this, there will be no mention of PackMojo at all to the end recipient. Get in touch with us if you'd like your order to be blind shipped.

Can I combine my orders for shipping?

Absolutely! We recommend combining orders and shipping them together so that you save on shipping costs.

What are IncotermsĀ® in shipping?

IncotermsĀ® are a globally recognized set of rules that define the responsibilities, costs, and risks of each party in the delivery of goods. These terms are what the seller and buyer agree upon before shipping, and help prevent any misunderstandings on who will be responsible for what.

Customs & taxes

How much will I pay in customs?

For most countries, we can provide tax and duties inclusive rates so that you don't need to worry about separately paying these charges! Nonetheless, here's a guide on how much you can expect to pay for customs and duties based on your country.