Samples & services

Get help on samples, as well as our various design services.

Samples

Do you provide samples?

Yes! We have different sampling options for different purposes. Sampling options include a sample kit, unprinted structural samples, printed Simplified Samples, or pre-production samples.

Structural design

How long does the structural design process take?

Once we receive your products, structural design will take around 7-14 business days.

What is the process to get started with structural design?

  1. Visit our Shop and submit your request for custom box inserts or display boxes. Share rough sketches or photos of your products laid out in the position you'd like them!
  2. Based on your requirements, we'll let you know how much the structural design service will cost and send you an invoice for payment.
  3. Mail your products to our office in Hong Kong, and we'll get started!

How do I know if I need your structural design service?

If you don't have a structurally tested insert or display box design, and you want us to create this based on your products, then this service is right for you! This service is also for unique types of packaging you'd like us to design. If you already have a structurally tested insert or box design, send us the dieline and we can provide a quote for you.

How much does structural design cost?

The starting cost is USD 99 per structural design of the insert and/or box. For multiple insert designs, additional charges will apply. Submit your request on our Shop for a quote!

What's included in your structural design service?

We'll send you photos of the structural design we've created based on your requirements. Once you confirm on the design, we'll then send you the dieline of this design and a quote for your reference. If you want us to send you the physical structural sample, this will come at an additional charge.

Do you provide revisions of the initial structural design?

For minor revisions such as making the insert a tighter or looser fit, we include this as part of the initial cost. However, redesigns will be charged as a new structural design service. Redesigns can include changing the position of products or using a different insert or box type. Be sure to communicate your requirements clearly to us so that we're on the same page as you before we start the structural design process!

Do I need to send you my products to create a structural design?

Yes, we must have your products on hand in order to create a design that has been structurally tested with your products. Without your products, it's very difficult to create the perfect fit without testing it with your products.

Can you create a structural design of box dividers to fit my products inside the box?

We sure can! This is part of our structural design service:

  1. Submit an enquiry here and describe in detail what design you'd like us to create. Share rough sketches or photos of your products laid out in the position you'd like them!
  2. Based on your requirements, we'll let you know how much the structural design service will cost and send you an invoice for payment.
  3. Mail your products and box (if any) to our office in Hong Kong, and we'll get started!

Artwork design

What's required to get started with artwork design?

Describe the design you have in mind, send us any links for inspiration, and share any image assets/logos you'd like us to include on your design. Fill in the form on the artwork design page to get started!

How much does artwork design cost?

US$99 for 1 packaging design on 1 dieline template.

How long does artwork design take?

Once we have the dieline template, 4-7 business days per artwork design.

How many revisions does artwork design include?

Unlimited revisions! We're here to bring your packaging vision to life, so we'll work until you're happy with it.

What format will you send my artwork design in?

We'll create the artwork design directly on a packaging dieline in PDF format, which can be edited in Adobe Illustrator.

What packaging types do you support for artwork design?

As long as we have the dieline template, we can create a design for any type of packaging!

Can you create graphics from scratch for my packaging design?

Yes! We can create as many graphics, icons, or patterns as you'd like!

Do I need to provide you with a dieline template to design on?

Yes, you'll need to provide us with a dieline template to design on. If you don't have one, you can purchase our dieline design services or get a dieline for free once you place an order with us.

Dieline design

How long does the dieline design process take?

2-4 business days.

Do you provide revisions of the dieline?

Revisions will be counted as a new dieline design service.

How much does dieline design cost?

US$15 for mailer boxes, non-corrugated folding carton boxes, and sleeves. US$25 for corrugated folding carton boxes and tray and sleeve boxes. For other packaging types such as rigid boxes, display boxes, or custom box inserts, dielines are included as part of our structural design or sampling services.

What format will the dieline be sent to me in?

We will send this to you in PDF format that can be edited in Adobe Illustrator.

What's the process to get started with dieline design?

Simply fill in the required fields on the dieline design service page. We'll then get back to you with your request and send you an invoice for payment. Once payment is made, we'll begin!

Do I need to buy a dieline design service if I'm ordering packaging from you?

Nope! We will include the dieline template for you to design on once you place an order with us.

Can I get my dieline design fee refunded?

We will fully refund the dieline design fee if you place a production order with us. The packaging type and size must be the same as the one purchased with the dieline design service in order to qualify for this refund.