Orders & quotes

Everything around orders, quotations, payments, pricing, cancellations.

Orders & production

How do I place an order?

All orders can be placed through our platform, which is the single place to get custom quotes and manage your orders from start to finish. More details here.

Do you provide expedited production?

Unfortunately we don't, but we do offer expedited shipping methods.

Do you provide samples or digital proofs before starting production?

You can purchase a digital print proof or physical sample before placing your production order. Explore all sample options here.

Can you provide storage services for my packaging?

We charge separately for storage services. Please share your details with us and we'll get back to you soon!

How do I get a dieline from you?

Once you place your order with us and make payment in full, we'll provide the dieline template(s) for free. Otherwise, we provide dieline templates as part of our dieline design service, sampling service, and structural design service based on the packaging type you're looking for.

Where is your packaging produced?

Our packaging is produced with our vetted network of suppliers in China and shipped directly from China to your destination.

Pricing & quotations

How long are custom quotations valid for?

All quotations are valid for 14 days from the date we shared the quote. In the platform, you'll be able to see when your quotes have expired.

Do you provide wholesale pricing for bulk orders?

We certainly do! Submit your quote request on our platform and we'll get back to you soon.

Does it cost more to print on the inside of the box?

Yes it does. Depending on the packaging type, this can cost 25-50% more. If budget is a concern, stick with either unprinted boxes or print just on one side of your packaging.

Will it cost more to print in Pantone?

Yes it will. Our standard quoted prices assumes print in CMYK. Do let us know which Pantone colors you'd like us to use and we can get back to you!

Does foil stamping, embossing, debossing, or spot UV cost more?

Yes it does. Please let us know what you're looking for and we'll get back to you!

How do I get a quote?

For instant quotes on basic box types such as mailer boxes, folding carton boxes, and display boxes, you can use PackMojo Essentials. However, if you're looking for other product types, more advanced customization options, or would like to request custom quotes, we recommend using PackMojo Pro. All you need is a valid email address to get started!

Payments, cancellations, refunds

What payment methods do you accept?

We accept payment by credit card, debit card, or bank/wire transfer. For bank transfers, you must cover all bank charges from the transfer, which can include your bank's processing fees and international bank transfer costs. Failure to make payment in full can cause production to be delayed. Please also be sure to email us a payment confirmation slip/screenshot when the transfer has been made.

What are the payment terms?

Payment can be made anytime, but please note that we only start production once payment has been received.

What currencies do you accept?

We accept USD and HKD.

Can I pay for my order upon receipt of goods?

Unfortunately not - we only start production once payment has been received.

How do I file a complaint?

For all issues and complaints, please email support@packmojo.com. Please describe your complaints in detail, and if relevant, attach any photos/videos you may have so that we can investigate. We'll get back to you as soon as we can!