Everything around orders, quotations, payments, pricing, cancellations.
Mailer boxes and folding carton boxes start with an MOQ 100 units, while other packaging types start with an MOQ of 300 units or higher. Explore all products here.
All orders can be placed through our platform, which is the single place to get custom quotes and manage your orders from start to finish. More details here.
Production typically takes 12-16 days, and 16-21 days for larger volume orders. Shipping times will depend on the shipping channel you choose. Read more about the full process here.
Unfortunately we don't, but we do offer expedited shipping methods.
You can purchase a digital print proof or physical sample before placing your production order. Explore all sample options here.
We charge separately for storage services. Please share your details with us and we'll get back to you soon!
Standard dieline templates can be found here. For other packaging types and sizes, we provide dieline templates after purchase of a sample or production order. Our team will first create a prototype of the box with the chosen materials, as the type of material would affect how the dieline needs to be created. The prototype will also allow us to ensure we have a dieline template that fits the needs of our production facilities, as every factory has their own requirements.
Colors that you see on screen are created with light, while colors that are printed are created through the mixture of ink. Other factors such as materials and printers can also affect the outcome of your print compared to what you see on screen. More details here.
Our packaging is produced with our vetted network of suppliers in China and shipped directly from China to your destination.
All quotations are valid for 14 days from the date we shared the quote. In the platform, you'll be able to see when your quotes have expired.
We certainly do! Submit your quote request on our platform and we'll get back to you soon.
Yes it does. Depending on the packaging type, this can cost 25-50% more. If budget is a concern, stick with either unprinted boxes or print just on one side of your packaging.
Yes it will. Our standard quoted prices assumes print in CMYK. Do let us know which Pantone colors you'd like us to use and we can get back to you!
Yes it does. Please let us know what you're looking for and we'll get back to you!
Our platform (PackMojo Pro) is where you can browse our full product catalog, get instant quotes, or submit quote requests. This is where all quotes and orders can be accessed, as it provides a dynamic experience for easy comparison across specifications, quantities, and shipping. All you need is a valid email address to get started!
We accept payment by credit card, debit card, or bank/wire transfer. For bank transfers, you must cover all bank charges from the transfer, which can include your bank's processing fees and international bank transfer costs. Failure to make payment in full can cause production to be delayed. Please also be sure to email us a payment confirmation slip/screenshot when the transfer has been made.
Payment can be made anytime, but please note that we only start production once payment has been received.
We accept USD and HKD.
Unfortunately not - we only start production once payment has been received.
For all issues and complaints, please email support@packmojo.com. Please describe your complaints in detail, and if relevant, attach any photos/videos you may have so that we can investigate. We'll get back to you as soon as we can!
Please see section 7 in our terms and conditions.