Everything around orders, quotations, payments, pricing, cancellations.
Production typically takes 12-14 days for mailer boxes and folding carton boxes, 14-20 days for rigid boxes and other packaging types. Larger volume orders may take longer, but get in touch with us first! Shipping time is dependent on the shipping method you choose, which can take anywhere from 4-7 days or 14-47 days.
Unfortunately we don't, but we do offer expedited shipping methods.
We charge separately for storage services. Please share your details with us and we'll get back to you soon!
All quotations are valid for 14 days from the date we email it to you.
We certainly do! Submit an enquiry here and we'll get back to you with a quote.
Yes it does. Depending on the packaging type, this can cost 25-50% more. If budget is a concern, stick with either unprinted boxes or print just on one side of your packaging.
Yes it will. Our quoted pricing assumes print in CMYK. Do let us know which Pantone colors you'd like us to use and we can get back to you!
Yes it does. Please let us know what you're looking for and we'll get back to you!
We accept payment by credit card, debit card, or bank/wire transfer. For bank transfers, you must cover all bank charges from the transfer, which can include your bank's processing fees and international bank transfer costs. Failure to make payment in full can cause production to be delayed. Please also be sure to email us a payment confirmation slip/screenshot when the transfer has been made.
Payment can be made anytime, but please note that we only start production once payment has been received.
We accept USD and HKD.
Unfortunately not - we only start production once payment has been received.
For all issues and complaints, please email firstname.lastname@example.org. Please describe your complaints in detail, and if relevant, attach any photos/videos you may have so that we can investigate. We'll get back to you as soon as we can!
Please see section 7 in our terms and conditions.