Contact PackMojo
Questions, technical support, or feedback? We'd love to hear from you!
How to get a packaging quote
Our platform is where you can configure all aspects of your packaging, get quotes, and place orders for both packaging and samples. Get immediate AI assistance in the platform, or send a message directly to our team.
All quotes are shared through the platform, as it provides a dynamic experience for comparing different products, quantities, and shipping options in real-time.

Frequently Asked Questions
Can't find what you're looking for? Check out our help center.
What is your minimum order quantity (MOQ)?
Mailer boxes and folding carton boxes start with an MOQ 100 units, while other packaging types start with an MOQ of 300 units or higher. Explore all products here.
Where is your packaging produced?
We manufacture all of our packaging through a vetted network of trusted production partners in China, and ship everything directly from the factory to your doorstep.
What are your lead times?
Our standard production lead times typically take 12-16 days, though larger bulk orders can take 3-4 weeks depending on the overall volume and complexity of your packaging. Total delivery timelines will vary based on the shipping method you select.
How long does shipping take?
Shipping times depend entirely on the transport method you choose for your packaging. Air freight generally takes 1-3 weeks, while ocean freight ranges from 4-8 weeks. If you are on a tight deadline, you can split your shipment to send an initial batch via air and the remainder by sea.
Can I purchase a sample before placing an order?
Absolutely. We offer several different sample types depending on what you need to test. Whether you just want to verify the physical size and fit of your packaging or need to check final colors and printed artwork, we've got you covered. You can explore all of our sample options here.
Is your packaging eco-friendly?
Yes! All paper based materials are made with at least 50% post-consumer content, and we use soy-based ink for all print. Learn more about our sustainability practices here.
Note: if your packaging requires lamination, it will be less eco-friendly since lamination is made with a layer of thin plastic. It will however still be recyclable, with some limitations.
What format should I provide my artwork to you in?
Please submit your artwork using the custom dieline template we provide, ideally in an editable PDF or Adobe Illustrator (AI) format. To ensure your file is production-ready, keep the design on a separate artwork layer and review our dieline design guide before uploading.
Still need some help?
Email us at contact@packmojo.com. We typically respond within 12-24 hours.