What is your lead time?

What is your lead time?

Production time

Production typically takes 12-16 working days upon receipt of payment and confirmation of artwork. For larger volume orders, production can take 16-21 days. Please get in touch with us to confirm!

Pick-up and Loading

Once we've completed production & QA, we'll arrange for shipping with one of our logistics partners. Please note that it can take anywhere from 1-5 days for your shipment to be picked up and loaded onto the plane or boat.

Shipping Time

Once your shipment is loaded onto the truck, plane or boat, here are the estimated number of days it'll take until your shipment arrives at your stated address:

  • SF Express: 2-3 days
  • FedEx International Priority: 7-15 days
  • Air freight: 7-21 days
  • Ocean freight: 26-67 days

Please note that your shipment will need to go through customs clearance once it has reached the port. After customs is cleared, it will then be sent to the appropriate warehouse for last mile delivery (i.e. from the warehouse to your address). For air and ocean freight shipments, the tracking URL that we provide will typically only track the last mile shipment, which is why you may not see any updates in the tracking URL until your shipment has arrived in the warehouse.


Why hasn't my shipment moved?

You can find most up to date information regarding your shipment status in PackMojo Pro under Orders > Shipping for Packaging. Please refer to the tracker on our platform for the latest update as the external link will only include the status of the last mile delivery courier.

PackMojo Last Mile Delivery Status Explainer Infographic