In order to make sure we're all on the same page, here are some mockups to see which sides of your packaging we refer to as length, width, and height. Note that all box dimensions are written out as length x width x height. For example, 14" x 11" x 4" means a box that is 14" in length, 11" in width, and 4" in height.
Note: please be sure to let us know if your dimensions are inner or outer box dimensions. Unless otherwise stated, dimensions will be outer box dimensions by default.